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Satisfaction and Quality Assurance

We try to check every garment as it comes off of the press, but there are times where some mistakes will make it out the door. Please take time to check over your garments as you receive them. We allow a standard of 72 hours  from the time you receive the goods to notify us of any issues with the order. Midwest Master Screen Printing  will not be responsible for errors with your order if notified after 72 hours of receiving the goods. We will also not be responsible for any lost income, customers, accounts, and/or contracts if defective garments are sent out to your final customer. 


​Any order printed differently than the mock-up approved will be granted a reprint of the defective product. If we are responsible for any errors in your order, we will gladly accept responsibility for the issues and will reprint the shirts printed in error. We do not offer refunds, but will gladly reprint any production errors that exceed the spoilage rate.

Garment Disclaimer

We try our hardest to inspect the garments as we print them, but we cannot guarantee each garment. We do not manufacture the garments and cannot be responsible for manufacturer defects such as color inconsistencies, stitching errors, mislabeled garments, loose/inconsistent stitching, and/or garment defects.We highly recommend ordering 5% extra of each size if an exact count is important.

Pricing

The price of cotton and materials fluctuate. Because of this we reserve the right to change pricing without notice.

Returned Checks

There will be a $30.00 returned check fee. 

Cancellations

Cancellations made after an order has been placed will be subject to a 10% restocking fee plus any additional fees required to cover services already rendered. No cancellations will be accepted once production or any manipulation of the garments has begun on the order. 

Specific measurements

There is no way to effectively and efficiently measure a distance from the collar on each shirt as each garment is loaded onto the press by hand. If you request a shirt that is 2” down from the collar, we will use that as a guide and do our best to make sure that all shirts hit that target, but not all shirts will hit exactly at 2”, they may be off by as much as an inch in either direction. This will not be considered a misprint and we will not reprint or refund these shirts.  

Seams and Collars

We cannot be held responsible for slight inconsistencies in the printing of sweatshirts. Thicker material behaves differently and while we are very experienced at this differences may occur.

Seams and Collars

Inconsistencies may occur in registration and/or ink coverage when printing near or over the collar, seams, or any other edges. Any large prints may run the risk of going over the sleeve seam. These are all considered acceptable goods and will not be considered for reprints.

In or out of stock items

All garments are ordered after your order is placed, and we cannot guarantee their availability. If items are out of stock, we will provide you with a list of possible replacements and get it approved by you before using your chosen item.  Just in case we recommend always having a second garment option in mind.

Screens

Please let us know if you would like to have different screen sizes made for different item sizes. Each set of screens will be considered a different order, with pricing and minimums charged accordingly. Please keep the max imprint sizes in mind when printing girl and youth sized shirts. We say this because you cannot print most adult size artwork on smaller and youth sizes. We recommend sizing your artwork for the smallest size garment in your order.

Artwork Terms

All files must be 300 DPI or vector format. Design should be sized to the size it should be printed. Text must be converted to outlines. Printing can only be as good as the artwork. We cannot  be responsible for poor quality printing due to poor artwork. Please see our Art Guidelines for more details. Midwest Master Screen Printing is not responsible for any misspellings, errors, or issues in your art file. We do our best to catch these errors and point them out to you, but we do not catch them all. If it is in your art file and on your approval, that is how we will print it.


All artwork is to be approved via a digital mock-up through email. Artwork must be checked for spelling, color, sizes ordered, placement of the art and accuracy of artwork by the customer.

Our Payment Terms

Orders must be paid in full before order is placed unless otherwise approved. Your turn around time begins when all art is approved and your payment is processed. Payment processing can take between 2-3 business days. If you pay via check, the turn around time clock on your order will not begin until your check clears our bank account.

Terms and Conditions

Thank you for visiting our terms and conditions page. Please take just a minute to review the information below before placing your order.

Under Runs and Misprints

Due to the nature of this business, we cannot be responsible for under-runs or spoilage up to 5% per design (spoilage must be more than 5 shirts per design for a reprint). Please keep this in mind when ordering (it is never a bad idea to order extras). We will refund you the cost of any items shorted from your order but will not process a reprint for less than 5% of your order (or 5 shirts minimum).

Midwest Master Screen Printing will not, at any time, be responsible for any lost profits on items shorted from your order.

Custom T-Shirt & Apparel Screen Printing in the heart of downtown Kansas City